Courier Services struggles too

- By Gbemisola Oladetoun

Home - Mar 14th 23. | 2mins read

Courier Service is a very unique and reasonably profitable business in Nigeria. However, managing a courier service in a country like Nigeria can be really challenging. At SHiiP, our customers and couriers are vital core parts of our operations and we're extremely conscious of both parties. In this article, we’ll be discussing the myriad of obstacles that can hinder the success of courier services in Nigeria.

The challenges can look quite limitless, from the unavailability of reliable riders to unfavourable business policies and even periodic fuel scarcity. We’ve recently had several courier services reach out to us to inform us that they’re shutting down their courier business for several reasons.

One of the major challenges facing courier services in Nigeria is finding reliable riders. Courier services are expected to deliver packages and parcels of their clients to their destinations timely and efficient. Unfortunately for these courier businesses, many riders in Nigeria do not have the necessary skills, experience and expertise to ensure these timely successful deliveries. Consequently, this often results in delayed deliveries, damaged packages, and unsatisfied and angry customers. It then becomes more and more difficult to retain customers and enlarge.

Furthermore, the inconsistent and unpredictable fuel supply coupled with the ever-rising fuel prices in Nigeria is another major challenge. Despite the richness of the country, Nigeria has continually been a victim of fuel scarcity due to insufficient refineries, pipeline vandalism, and corruption. Courier Services need fuel to operate and considering the situation of the country, it becomes more difficult to keep their delivery vehicles on the road and this can lead to delays in deliveries, reduced profits and lost revenue.

The majority of courier services in Nigeria are small and medium-sized businesses. These sizes of businesses in Nigeria are bound to experience regulatory hurdles they need to navigate. For instance, the high cost of obtaining necessary licenses and permits can be prohibitive for small and medium-sized courier services. Additionally, regulations around taxation and customs can be complex and confusing, which can lead to additional costs and delays.

In addition to the above challenges, another significant challenge courier services face in Nigeria is the overall business climate. Nigeria has long struggled with corruption and a lack of effective governance, which can make it difficult for businesses to operate in a transparent and predictable manner. The country's infrastructure is often inadequate, with poor road networks and limited access to electricity and telecommunications services.

Ultimately, running a courier service in Nigeria can be a challenging endeavour. From unreliable riders to fuel scarcity and unfavourable business policies, there are many hurdles that must be crossed. However, with the right strategies and tactics, it is possible to overcome these challenges and build a successful business in this dynamic and amazing market.

Over 2000 users trust SHiiP in Nigeria and we’ll want you to be one of them. Join the winning team and get on your delivery and warehousing A-game. We are not just a delivery company, we are a delivery aggregator platform and with us, you can get the burden of stressful deliveries off your shoulders.

Come aboard the SHiiP. Visit to set sail with us.
Do you need more information? Send us an email at

More from SHiiP

Customer Services in Logistics: Best Practices for Couriers and Customers

As a delivery aggregator, SHiiP is highly involved in linking customers with various courier services. However, we recognize that our company’s success is dependent on more than merely connecting the two parties. At SHiiP, we place a hinge on providing exceptional customer service to our couriers and our clients as well. In this post, we will look at some of the top customer service methods in logistics organizations. By adhering to these guidelines, we can improve the entire experience for our couriers and consumers while also establishing a solid reputation as a dependable and trustworthy delivery aggregator.

May 15th 2023 - Gbemisola Oladetoun

SHiiP Warehouse Management System (WMS)

At SHiiP, we understand the challenges faced by modern businesses when it comes to managing their warehouses effectively. That’s why we are proud to introduce our latest product: Shiip Warehouse Management System (WMS). Our comprehensive and intuitive software solution is designed to streamline your warehouse operations, increase efficiency, and maximize productivity. With Shiip WMS, you can take your warehouse management to new heights and achieve unprecedented success.

May 15th 2023 - Gbemisola Oladetoun

5 Reasons why SHiiP’s Warehousing Management Service is for YOU

Are you an online retailer or business owner who is bothered about infrastructure and logistics costs? Are you seeking to increase your market while lowering your shipping costs? Then, you should definitely check out SHiiP's Warehousing Service.

May 5th 2023 - Akoni Semiloore

Shiip smarter and better.